Enzo The Baker's Weblog

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CoP: Best Practices

Communities of PracticeLearning as a Social System

by Etienne Wenger[Published in the “Systems Thinker,” June 1998]You are a claims processor working for a large insurance company. You are good at what you do, but although you know where your paycheck comes from, the corporation mainly remains an abstraction for you. The group you actually work for is a relatively small community of people who share your working conditions. It is with this group that you learn the intricacies of your job, explore the meaning of your work, construct an image of the company, and develop a sense of yourself as a worker

CoP: Best Practices

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